SPAIN (Peninsula and Balearic Islands)
If you wish, you can change and/or return your order within a maximum period of 14 (fourteen) calendar days from receipt of your order.CHANGES IN SPAIN (Peninsula and Balearic Islands)
You can make a change of size, model or color for each order placed completely free of charge .
To make a change of size, model or color follow the instructions below:
- Send an email with your order number to hello@thehundredshoes.com indicating that you want to make a change to your order.
- We will go through your shipping address to take your new order and take the one you return to us.
- It is done. No commissions, totally free
The Hundred Shoes reserves the right not to admit more than one change free of charge for each order placed by the customer.
RETURNS IN SPAIN (Peninsula and Balearic Islands)
To make a return of your order, follow the instructions below:
- Send an email with your order number to hello@thehundredshoes.com indicating that you want to make a return of your order.
- We will send you a label that you must print and paste on the packing box with which you received your order.
- We will pick up the order from the shipping address
COSTS
The Hundred Shoes is not responsible for the costs of the return (except if it is our error or in case of tare), but we will help manage it at all times. The transport costs assumed by the client related to the return of an order will be €4.95 per item that is returned. These costs will be deducted from the amount to be returned to your payment method.
CUSTOMER OBLIGATIONS
The Customer is obliged to return the product in perfect condition, with the original and intact packaging and labeling, conveniently packaged in its original box and properly protected. The product to be returned must be in the same state in which it was received by the Customer.
REFUND OF THE AMOUNT
The Hundred Shoes will proceed to make the refund of the amount paid, once it has received the returned product and has verified its good condition. The refund of the amount will be made within a maximum period of 14 (fourteen) calendar days from the date of receipt of the order in our warehouses. All returns will be made using the same payment method used in the purchase.
EUROPEAN UNION
CHANGES EUROPEAN UNION
We do not offer exchanges for international orders. You can make a return and place a new order.
RETURNS EUROPEAN UNION
To make a return of your order, follow the instructions below:
- Send an email with your order number to hello@thehundredshoes.com indicating that you want to make a return of your order.
- We will send you a label that you must print and paste on the packing box with which you received your order.
- We will pick up the order from the shipping address.
COSTS
The Hundred Shoes is not responsible for the costs of the return (except if it is our error or in case of tare), but we will help manage it at all times. The transport costs assumed by the client related to the return of an order will be €9.95 per item that is returned. These costs will be deducted from the amount to be returned to your payment method.
CUSTOMER OBLIGATIONS
The Customer is obliged to return the product in perfect condition, with the original and intact packaging and labeling, conveniently packaged in its original box and properly protected. The product to be returned must be in the same state in which it was received by the Customer.
REFUND OF THE AMOUNT
The Hundred Shoes will proceed to make the refund of the amount paid, once it has received the returned product and has verified its good condition. The refund of the amount will be made within a maximum period of 14 (fourteen) calendar days from the date of receipt of the order in our warehouses. All returns will be made using the same payment method used in the purchase.
REST OF THE WORLD
CHANGES REST OF THE WORLD
We do not offer exchanges for international orders. You can make a return and place a new order.
RETURNS REST OF THE WORLD
If you wish, you can return your order within a maximum period of 14 (fourteen) calendar days from receipt of your order. For international orders, please send the package by any courier service of your choice to our facilities. Returns by courier are the responsibility of the customer. We cannot accept responsibility for items damaged or lost in transit. We therefore recommend that you use a tracked service. We recommend that you return the item in its original packaging.
To make a return please follow the instructions below:
- Send an email with your order number to hello@thehundredshoes.com indicating that you want to make a return of your order.
- Send us the products you want to return with the company of your choice and at your own cost to:
Shipius Almacen - The Hundred Shoes
C/TAPICEROS 1 MODULO K, Pol. Ind. Puerta de Madrid
28830
SAN FERNANDO DE HENARES
SPAIN
Please remember to write Att: RETURN AND REPAIR on the outside of the package to ensure a quick journey through any customs office it may pass through. Failure to provide this information may result in a delay in the return and in the worst case the customs office will send the package back to your address.
CUSTOMER OBLIGATIONS
The Customer is obliged to return the product at his own cost in perfect condition, with the original and intact packaging and labeling, conveniently packaged in its original box and properly protected. The product to be returned must be in the same state in which it was received by the Client.
REFUND OF THE AMOUNT
The Hundred Shoes will proceed to make the refund of the amount paid, once it has received the returned product and has verified its good condition. The refund of the amount will be made within a maximum period of 14 (fourteen) calendar days from the date of receipt of the order in our warehouses. All returns will be made using the same payment method used in the purchase.