If you wish you can change and/or return your order within a maximum period of 14 (fourteen) calendar days from the receipt of your order.
CHANGES
You can make one change of size, model or color for each order placed completely free of charge.
To make a change in size, model or color follow the instructions below:
- Send an email with your order number to info@thehundredshoes.com indicating that you want to make a change to your order.
- We will go to your shipping address to deliver your new order and take the one you return to us.
- Zero commissions, totally free.
The Hundred Shoes reserves the right not to accept more than one change for free for each order placed by the customer.
RETURNS
To make a return of your order follow the instructions below:
- Send an email with your order number to info@thehundredshoes.com indicating that you want to make a return of your order.
- Send us the order that you return to us the following address:
ATT: THE HUNDRED SHOES
C / BORRULL Nº26
46008 - VALENCIA
ESPAÑA
Don't forget to add your information (name, phone number and full address).
COSTS
The Hundred Shoes is not responsible for the costs of the return (except if it is an error of ours or in case of tare), but we will help to manage it at all times. You must return the item to our address (*) through the courier service you prefer.
CUSTOMER OBLIGATIONS
The Client has the obligation to return the product in perfect condition, with the original and intact packaging and labeling, conveniently packaged in its original box and protected correctly. The product to be returned must be in the same state in which it was received by the Customer.
REFUND
The Hundred Shoes will proceed to refund the amount paid, once you have received the returned product and have verified the good condition of it. The refund of the amount will be made within a maximum period of 14 (fourteen) calendar days from the date of receipt of the order in our warehouses. All returns will be made using the same payment method used in the purchase.